Returns & Refunds policy

We have a 14 day exchange policy, you are entitled to an exchange or store credit, 14 days once receiving the item.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This includes being unwashed, free of any scents/ perfumes/deodorants, and free of makeup and fake tan.

• We do not offer returns on sale items

• Customers must cover the postage cost to send the item back to us.

• If you are unhappy with your purchase, you are welcome to return your items for a Store Credit. We do not refund for change of mind or incorrect sizing.

• If you purchased your items using a discount code, your store credit will be the final amount you paid for that item

• We check all our items before sending out to customers. In the unlikely event of a faulty item please contact us.

• We cannot accept returns on socks, hair claws, scrunchies and drink bottles For health & hygiene reasons.

• If an item is damaged due to delivery courier please take a photo of the damages after receiving the item and contact us for a replacement of the item if in stock. We will not cover the cost of the delivery fee.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail asteriacollectiveau@gmail.com